Investor Queries
Handling Process
Last update : 2026
PLEASE READ THIS SECTION CAREFULLY.
Our Commitment
Monta Capital is committed to delivering a high standard of service. We welcome feedback and take all client concerns and queries seriously, aiming to address them fairly, transparently, and promptly. This process explains how investors and clients can raise any concerns and how we will manage them.
How to Raise a Concern or Query
If you wish to raise a concern, query, or provide feedback, please do so in writing by emailing: investorrelations@montacapital.com
To help us review your matter efficiently, please include:
Your full name and contact details
A clear description of your concern or query
Relevant dates
Any supporting documentation
Acknowledgement
• We will acknowledge receipt of your correspondence within 5 business days of receiving it.
• Our acknowledgement will confirm that your concern is under review and outline the next steps.
Review Process
• Your concern or query will be reviewed by a member of our team who was not directly involved in the matter, where possible.
• We may contact you to request further information or clarification as part of the review.
• All matters are assessed fairly and in accordance with our internal policies and applicable regulations.
Our Response
Our written response will include:
A summary of the concern or query raised
The outcome of our review
Any actions taken or proposed to address the matter
Where appropriate, we will also outline any improvements or steps taken to enhance our service.
Record Keeping
• All concerns and queries are recorded and stored securely.
• Feedback is reviewed periodically to support ongoing service improvements.
Confidentiality
All correspondence is handled confidentially and in accordance with applicable data protection laws.